Frequently Asked Questions

Click on a topic to view answers on that subject.

WHERE CAN I PURCHASE YOUR PRODUCTS

PRODUCT CATALOG, SAMPLES, COUPONS OR RECIPES

EXPIRATION/ SHELF LIFE/ STORAGE

PRODUCT QUESTIONS – TEXTURE, SIZE OR WEIGHT

ALLERGENS/DIETARY SENSITIVITIES

NUTRITIONAL INFORMATION / INGREDIENTS

COUNTRY OF ORIGIN

ORGANIC/KOSHER/NON GMO

VARIETY DIFFERENCES/USEAGE SUGGESTIONS

FACTORY TOURS

 

 

WHERE CAN I PURCHASE YOUR PRODUCTS

Q: WHERE CAN I FIND YOUR PRODUCTS?

A: Please use our Store Locator to find the nearest outlet that carries our brand. Product selection will vary by location, so we recommend you contact your retailer first to confirm they have the ginger item(s) you’re searching for in stock.

 

Q: CAN I BUY YOUR PRODUCT DIRECTLY?

A: You can purchase our products directly from our online partners. They include Amazon and Vitacost.

 

 

PRODUCT CATALOG, SAMPLES, COUPONS OR RECIPES

Q: DO YOU HAVE A CATALOG OR PRODUCT LIST?

A: Yes. You can download our Product List here. You can also download Mr. Knobs Travel Log to learn more about our company, the people behind our brand and what we’re most excited about.

 

Q: DO YOU HAVE SAMPLES AVAILABLE?

A: We don’t typically mail out samples but from time to time we have contests and giveaways on our Facebook page. Please join us there – facebook.com/gingerpeople

 

Q: DO YOU HAVE COUPONS?

A: Yes, we have coupons available on occasion. If you would like one, please email us at info@gingerpeople.com, list the specific product you are interested in along with your mailing address. If we have that coupon in stock, we’ll mail it out.

 

Q: DO YOU HAVE RECIPES FOR YOUR PRODUCTS?

A: Yes, We have a recipe section on our website as well as recipe pamphlets we can mail to you. If you would like a specific recipe that is not on our website or you have a recipe question, please email us at info@gingerpeople.com with your request.

 

 

EXPIRATION/ SHELF LIFE/ STORAGE

Q: WHAT IS THE SHELF LIFE OF YOUR PRODUCTS AFTER OPENING?

Ginger Tonics Once opened, refrigerate and consume within one week.
Ginger Beer Once opened, drink the whole bottle. You’ll want to enjoy the carbonation.
Minced Ginger,
Grated Ginger,
Pickled Ginger
Once opened, refrigerate and consume within three to four months.
 
Ginger Juice Once opened, refrigerate and consume within three months.
Ginger Sauces Once opened, refrigerate and consume within three months.
Crystallized Ginger Once opened, if stored in an airtight container, crystallized ginger will last for two years.
Ginger Candies Our candies are individual wrapped and enjoyed in one or two bites.

 

Q: MY PRODUCT EXPIRED ON X DATE, IS IT STILL SAFE TO EAT?

A: If the product has passed the expiration date indicated on the package, we recommend it be discarded and replaced.

 

Q: WHICH ONE OF YOUR PRODUCTS REQUIRE REFRIGERATION AFTER OPENING?

A: Once opened, you should refrigerate our Ginger Juice, Minced Ginger, Grated Ginger, Pickled Ginger, Ginger Tonics and Ginger Sauces. We do not recommend refrigerating our Ginger Syrup or Ginger Spread, but suggest it be stored in the pantry like honey.

 

Q: WHERE IS THE BEST BEFORE DATE ON YOUR PRODUCTS?

A: Depending on the product, the best before date on our packaging appears on the glass, label, box or bag. If you can’t find the code, please email us at info@gingerpeople.com, describe the product and we’ll help you.

 

 

PRODUCT QUESTIONS – TEXTURE, SIZE OR WEIGHT

Q: WHY IS THE TASTE/ TEXTURE OF YOUR CANDIES DIFFERENT FROM TIME TO TIME?

A: Our candies are a natural, handcrafted product made in small batches using fresh ginger so the taste and texture can vary. Storage conditions and extreme temperatures can also impact texture.

 

Q: WHY DO YOUR BAGS OF CANDY VARY IN TERMS OF HOW MANY PIECES ARE INSIDE EACH BAG?

A: The product is sold by weight. Our candy is handmade so there can be a variation in the weight of each piece.

 

 

ALLERGENS/DIETARY SENSITIVITIES

Q: WHICH OF YOUR PRODUCTS ARE GLUTEN FREE?

A: Most of our products are gluten free, with the exception of the following items:

• Ginger Lime Marinade & Cooking Sauce

• Ginger Peanut Dipping & Cooking Sauce

• Ginger Sesame Vinaigrette & Marinade

• Spicy Ginger Teriyaki Sauce

These products contain wheat-derived ingredients. For our complete list of gluten free products, click here.

 

Q: DO ANY OF YOUR PRODUCTS HAVE A RISK OF CROSS-CONTAMINATION FROM ALLERGENS?

A: All our suppliers follow rigorous standards to prevent allergen cross contamination. However, many of our products are produced and/or packed in facilities that process allergens, such as peanuts and soy. All of our products have allergen statements listed on the packaging (if applicable). We recommend checking with your physician if you are concerned about your particular sensitivities.

 

Q: DO ANY OF YOUR PRODUCTS CONTAIN CORN OR CORN-BASED INGREDIENTS?

A: Yes. Ginger Rescue contains maltodextrin, which is derived from corn. Our Organic Grated Ginger and Pickled Sushi Ginger contain citric acid, which is also corn-based. A few of our ginger sauces – Sweet Ginger Chili, Ginger Lime and Ginger Peanut - contain cornstarch. However, we are currently reformulating our sauce recipes just a little and we will be replacing this ingredient.

 

Q: DO YOUR PRODUCTS CONTAIN CITRIC ACID?

A: We use citric acid as a natural preservative in the following products. The citric acid we source is non GMO.

• Organic Grated Ginger

• Organic Pickled Sushi Ginger

• Organic Ginger Juice

• Ginger Peanut Sauce

• Ginger Sesame Sauce

• Gin Gins Ginger Spice Drops

• Original Ginger Beer

 

Q: DO YOUR PRODUCTS CONTAIN SULFITES?

A: No. We follow FDA guidelines and conduct rigorous testing to ensure our products meet or exceed the government regulations with regard to sulfites.

 

 

NUTRITIONAL INFORMATION / INGREDIENTS

Q: HOW MUCH SUGAR IS IN EACH OF THE GIN GINS VARIETIES?

A: About 10g per serving.

 

Q: HOW MANY MILLIGRAMS OF GINGER ARE IN YOUR PRODUCTS?

Crystallized Ginger 10 grams contains about 7000 mg ginger
Ginger Juice ¼ teaspoon contains about 1200 mg ginger
Ginger Soother 12 fl oz contains about 11,000 mg ginger
Ginger enerGizer 12 fl oz contains about 11,000 mg ginger
Ginger Beer 12 fl oz contains 14,000 mg ginger
Gin Gins Super Strength One piece contains about 840 mg ginger
Gin Gins Chewy Ginger Candies* Two pieces contains about 960 mg ginger
Gin Gins Hard Candy Three pieces contain about 1250 mg ginger

*Original, Spicy Apple, Peanut and Hot Coffee

 

Q: WHAT ARE THE HEALTH BENEFITS OF GINGER?

A: There are numerous studies related to the health benefits of ginger from helping alleviate nausea to reducing the pain of inflammation, arthritis, even migraines. Click here to view our health page.

 

Q: WHAT KIND OF SWEETENERS DO YOU USE IN YOUR PRODUCTS?

A: Depending on the product, we use refined cane sugar, raw cane sugar, coconut sugar, brown sugar or honey. All of these sweeteners are derived from non-GMO sources.

 

Q: DO YOU HAVE ANY SUGAR FREE PRODUCTS?

A: Our Ginger Juice contains fresh pressed ginger juice with no added sweeteners. Our Minced Ginger, Grated Ginger and Pickled Sushi Ginger contain just a smidge of cane sugar to balance the flavor. If you can enjoy a little more sweetness, our Ginger Soother tonic is sweetened with pure California honey and our Arjuna Ginger Bar is sweetened with Low GI coconut sugar. In our Gin Gins candy range, Super Strength has the least amount of sugar at just 1.3 grams per piece. We are continually researching new products, including sugar free products. Stay tuned for new developments.

 

Q: WHAT IS THE BEST CANDY FOR NAUSEA/ MOTION SICKNESS?

A: We’ve heard from countless consumers on this topic over the 30 years we’ve been in the ginger business. The popular vote: Gin Gins Super Strength or Original Chewy Ginger Candy. We also have Ginger Rescue. This drug-free dietary supplement is a chewable ginger tablet for nausea relief and digestive support powered by active ginger compounds.

 

 

COUNTRY OF ORIGIN

Q: HOW CAN I TRUST YOUR PRODUCTS FROM CHINA ARE SAFE?

A: Be assured all of our products are rigorously tested whether they are from China or anywhere in the world. We apply the same standards to all.

 

Q: IS THE PALM OIL IN YOUR PRODUCTS ORANGUTAN AND FOREST FRIENDLY?

A: We use sustainable RSPO (Roundtable on Sustainable Palm Oil) certified palm oil from Indonesia. It is both Orangutan and forest friendly.

 

Q: WHAT SAFETY MEASURES DO YOU EMPLOY FOR YOUR IMPORTED ITEMS? HOW CAN I KNOW THE SAME STANDARDS ARE BEING MET AS THOSE HERE IN THE USA?

A: All U.S. food manufacturers and food importers are required by the FDA to comply with the Food Modernization and Safety Act, including strict safety standards under the Foreign Supplier Verification Program (FSVP).

 

Q: WHY CAN’T YOU USE AMERICAN GINGER?

A: Ginger is a tropical plant that is difficult to grow in a non-tropical environment. The only U.S. state that grows ginger in commercially viable quantities is Hawaii. Hawaiian ginger is primarily consumed in the fresh produce market. There are a growing number of small farmers in the continental U.S. who are experimenting with alternative methods of growing ginger. We are following these developments.

 

 

ORGANIC/KOSHER/NON GMO

Q: WHO ORGANICALLY CERTIFIES YOUR PROUCTS?

A: Our products are certified by a few different organizations depending on where we make them. Our certifying bodies include German-based BCS ÖKO-GARANTIE GMBH, Australian Certified Organic, the U.K. Soil Association, Oregon Tilth and Quality Assurance International. Ultimately, our organic products meet the standards and carry the logo of the USDA.

 

Q: WHAT ITEMS ARE KOSHER?

A:

• Crystallized Ginger

• Ginger Syrup

• Ginger Juice

• Minced Ginger

• Pureed Ginger

• Pickled Sushi Ginger

• Ginger Spread

• Ginger Soother

• Ginger EnerGizer

We include kosher logos on packaging when we can to better inform our consumers.

 

Q: WHAT IS YOUR COMPANY’S POSITION ON GMOS?

A: Our company is committed to being 100% non GMO. To reinforce our commitment, we have enrolled our products in the Non-GMO Project. This third party certification will provide additional assurances that our products are produced without the use of GMO ingredients. As each of our products become Non GMO Projected verified, we add this third-party certification to our packaging.

 

Q: ARE YOUR PRODUCTS ALL NATURAL?

A: Our products do not contain any artificial colors, flavors or preservatives.

 

Q: DO ANY OF YOUR PRODUCTS CONTAIN GELATIN?

A: No.

 

 

VARIETY DIFFERENCES/USEAGE SUGGESTIONS

Q: WHAT IS THE DIFFERENCE BETWEEN EACH OF THE VARIOUS GIN GINS® CANDIES?

A: We have nine varieties of Gin Gins candies. The differences are mostly texture and flavor.

Original – Chewy Ginger Candy

Spicy Apple – Chewy Ginger Candy

Peanut – Chewy Ginger Candy

Hot Coffee – Chewy Ginger Candy

Double Strength – Hard Candy

Super Strength – Caramel-like texture

Spice Drops – Gum drop-like texture

Crystallized Ginger

BARE “un” Crystallized Ginger

 

Q: HOW DO YOU USE GINGER SYRUP?

A: Ginger Syrup brings pleasure and spicy-sweetness to many dishes, from breakfast to dinner to cocktail hour. Drizzle it over muesli, granola, yogurt or a warm bowl of oatmeal. Pour over ice cream, chocolate cake or cobbler. Zest up a fruit salad or brighten roasted carrots or beets. Mix up ginger margaritas or mojitos.

 

Q: HOW DO YOU USE GINGER SPREAD?

A: Ginger Spread is one of those go-to everyday spreads that can be used on most anything for a pop of flavor and spice. Spread on toast, muffins and scones. Swirl through ice cream, crème fraiche or marscapone and dollop on a warm piece of pie. Use as a glaze on or whip up a batch of our favorite sweet-hot candied nuts!

 

Q: HOW DO YOU USE GINGER JUICE?

A: Ginger Juice is a time-saving and easy-to-use substitute for fresh ginger, Use it to boost flavor in tea, fruit or vegetable juices, stir fry, soups, rice, fish, vinaigrettes, sauces, marinades, cocktails and more!

 

Q: WHAT IS THE ‘WHITE STUFF’ ON THE OUTSIDE OF MY GIN GIN? IS IT MOLD?

A: It’s not mold, just a light dusting of starchy powder we use to keep the candies from sticking to their wrappers.

 

Q: HOW MUCH CAFFEINE IS IN YOUR HOT COFFEE GINGER CHEWS?

A: Our Hot Coffee Ginger Chews contain 7 mg caffeine per serving size (2 pieces). For comparison, a 5 oz regular drip coffee contains 106-164 mg caffeine

 

Q: WHAT IS THE DIFFERENCE BETWEEN MINCED, GRATED AND SUSHI GINGER?

A: Minced Ginger is a finely minced puree of ginger. It’s a convenient substitute for fresh ginger and easy to use to add quick flavor to salad dressings, marinades and stir fry. Grated Ginger provides more texture. These fine, shoestring pieces of lightly pickled ginger are ideal for a wide variety of recipes, from salads to homemade sauces. Pickled Sushi Ginger is an organic alternative to artificially pink or red dyed pickled ginger.

 

 

FACTORY TOURS

Q: DO YOU OFFER TOURS OF YOUR MARINA HEADQUARTERS?

A: Although we’re happy to see you, our Marina headquarters is a “heads-down” sales, marketing, quality assurance, logistics and accounting operation. If you stop by, we may put you to work!