Frequently Asked Questions

Where Can I Find Your Products? icon--pointer

Please use our Store Locator to find the nearest outlet that carries our brand. Product selection will vary by location, so we recommend you contact your retailer first to confirm they have the ginger item(s) you’re searching for in stock.


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Can I Buy Your Products Directly? icon--pointer

You can order our products online directly from Vitacost, LuckyVitamin, Plum Market or Amazon. Additionally, you can use our Store Locator to find the nearest retail outlet that carries our brand. Product selection will vary by location, so we recommend you contact your retailer directly first to confirm they have the ginger item(s) you’re searching for in stock.


Do You Have Samples Available? icon--pointer

We don’t typically mail out samples but from time to time we have contests and giveaways on our Facebook page. Join us at


What is the white powder on my Gin Gins® chewy candies? icon--pointer

It’s finely ground cane sugar. We use it to help reduce the stickiness of our candy. This is all done by hand, so the amount of powdered sugar can vary from piece to piece.

Do You Have Coupons? icon--pointer

Yes, we have coupons available on occasion. You can visit this page here:

Please note that these coupons are for the U.S. only and that most stores require the coupon to be printed out.

Do You Have Recipes For Your Products? icon--pointer

Yes, We have a recipe section on our website. If you would like a specific recipe that is not on our website or you would like to submit your very own recipe, email us at [email protected]


What Is The Shelf Life Of Your Products After Opening? icon--pointer


Ginger Tonics Once opened, refrigerate and consume within one week.
Bottoms Up Ginger Beer Once opened, drink the whole bottle. You’ll want to enjoy the carbonation.
Minced Ginger, Grated Ginger, Pickled Ginger Once opened, refrigerate and consume within three to four months.


Ginger Juice Once opened, refrigerate and consume within three months.
Ginger Sauces Once opened, refrigerate and consume within three months.
Crystallized Ginger Once opened, if stored in an airtight container, crystallized ginger will last for two years.
Ginger Candies Our candies are individual wrapped and enjoyed in one or two bites.
My Product Expired On X Date, Is It Still Safe To Eat? icon--pointer

If the product has passed the expiration date indicated on the package, we recommend it be discarded and replaced. Products are safe if stored properly even after the Best By date but the quality may change, and we can only guarantee its deliciousness up until its best by date listed on the package.

Which Of Your Products Require Refrigeration After Opening? icon--pointer

Once opened, you should refrigerate our Ginger Juice, Minced Ginger, Grated Ginger, Pickled Sushi Ginger, Ginger Tonics and Ginger Sauces. We do not recommend refrigerating our Ginger Syrup or Ginger Spread, but suggest it be stored in the pantry like honey.

Where Is The Best Before Date On Your Products? icon--pointer

Depending on the product, the best before date on our packaging appears on the glass, label, box or bag. If you can’t find the code, please email us at [email protected] with the UPC code from the package, and we’ll gladly help you!

Do Any Of Your Products Have A Risk Of Cross-Contamination From Allergens? icon--pointer

All our suppliers follow rigorous standards to prevent allergen cross contamination. However, many of our products are produced and/or packed in facilities that process allergens, such as peanuts and soy. All of our products have allergen statements listed on the packaging (if applicable). We recommend checking with your physician if you are concerned about your particular sensitivities.

Do Your Products Contain Sulfites? icon--pointer

We follow FDA guidelines and conduct rigorous testing to ensure our products meet or exceed the government regulations with regard to sulfites. Our conventional Crystallized Ginger products contain some sulfite, but under the 10ppm FDA level.
However, our Organic Crystallized Ginger (UPC code 734027920019) is completely free of sulfites, as required for organic certification.

Who Organically Certifies Your Products? icon--pointer

Our products are certified by a few different organizations depending on where we make them. Our certifying bodies include German-based BCS ÖKO-GARANTIE GMBH, Australian Certified Organic, the U.K. Soil Association, Oregon Tilth and Quality Assurance International. Ultimately, our organic products meet the standards and carry the logo of the USDA.


Are Your Products All Natural? icon--pointer

Our products do not contain any artificial colors, flavors or preservatives.

Do Your Offer Tours Of Your Marina Headquarters? icon--pointer

Although we’re happy to see you, our Marina headquarters is a “heads-down” sales, marketing, quality assurance, logistics and accounting operation. If you stop by, we may put you to work!

Do you have any vegetarian and/or vegan-friendly products? icon--pointer

Yes! Our entire line is vegetarian, and almost all of our products (with the exception of our Ginger Soother and Ginger ‘gizer as they contain honey) are vegan-friendly, and do not contain any animal products or use any animal ingredients in production.

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Be sure to check out our recipe section for vegan and vegetarian recipes using The Ginger People products!

How much ginger is in your products? icon--pointer

Crystallized Ginger: 10 grams contains about 7000 mg ginger
Ginger Juice: ¼ teaspoon contains about 1200 mg ginger
Ginger Soother: 12 fl oz contains about 11,000 mg ginger
Bottom’s Up Ginger Beer: 12 fl oz contains 14,000 mg ginger
Gin Gins Super Strength: One piece contains about 840 mg ginger
Gin Gins Chewy Ginger Candies*: Two pieces contains about 960 mg ginger
Gin Gins Hard Candy: Three pieces contain about 1250 mg ginger
*Original, Spicy Apple, Peanut and Hot Coffee