Frequently Asked Questions

Whare Can I Find Your Products? icon--pointer

Please use our Store Locator to find the nearest outlet that carries our brand. Product selection will vary by location, so we recommend you contact your retailer first to confirm they have the ginger item(s) you’re searching for in stock.

 

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Can I Buy Your Products Directly? icon--pointer

You can order our products online directly from Vitacost, LuckyVitamin, Plum Market or Amazon. Additionally, you can use our Store Locator to find the nearest retail outlet that carries our brand. Product selection will vary by location, so we recommend you contact your retailer directly first to confirm they have the ginger item(s) you’re searching for in stock.

 

Do You Have Samples Available? icon--pointer

We don’t typically mail out samples but from time to time we have contests and giveaways on our Facebook page. Join us at facebook.com/gingerpeople.

 

Do You Have Coupons? icon--pointer

Yes, we have coupons available on occasion. If you would like one, please email us at [email protected], list the specific product you are interested in and we will be happy to email you a link to download.

Do You Have Recipes For Your Products? icon--pointer

Yes, We have a recipe section on our website. If you would like a specific recipe that is not on our website or you would like to submit your very own recipe, email us at [email protected]

 

What Is The Shelf Life Of Your Products After Opening? icon--pointer

 

Ginger Tonics Once opened, refrigerate and consume within one week.
Bottoms Up Ginger Beer Once opened, drink the whole bottle. You’ll want to enjoy the carbonation.
Minced Ginger, Grated Ginger, Pickled Ginger Once opened, refrigerate and consume within three to four months.

 

Ginger Juice Once opened, refrigerate and consume within three months.
Ginger Sauces Once opened, refrigerate and consume within three months.
Crystallized Ginger Once opened, if stored in an airtight container, crystallized ginger will last for two years.
Ginger Candies Our candies are individual wrapped and enjoyed in one or two bites.
My Product Expired On X Date, Is It Still Safe To Eat? icon--pointer

If the product has passed the expiration date indicated on the package, we recommend it be discarded and replaced. Products are safe if stored properly even after the Best By date but the quality may change, and we can only guarantee its deliciousness up until its best by date listed on the package.

Which Of Your Products Require Refrigeration After Opening? icon--pointer

Once opened, you should refrigerate our Ginger Juice, Minced Ginger, Grated Ginger, Pickled Sushi Ginger, Ginger Tonics and Ginger Sauces. We do not recommend refrigerating our Ginger Syrup or Ginger Spread, but suggest it be stored in the pantry like honey.

Where Is The Best Before Date On Your Products? icon--pointer

Depending on the product, the best before date on our packaging appears on the glass, label, box or bag. If you can’t find the code, please email us at [email protected] with the UPC code from the package, and we’ll gladly help you!

Do Any Of Your Products Have A Risk Of Cross-Contamination From Allergens? icon--pointer

All our suppliers follow rigorous standards to prevent allergen cross contamination. However, many of our products are produced and/or packed in facilities that process allergens, such as peanuts and soy. All of our products have allergen statements listed on the packaging (if applicable). We recommend checking with your physician if you are concerned about your particular sensitivities.

Do Your Products Contain Sulfites? icon--pointer

We follow FDA guidelines and conduct rigorous testing to ensure our products meet or exceed the government regulations with regard to sulfites. All of the candied ginger contains some sulfite but under the 10ppm FDA level.

Who Organically Certifies Your Products? icon--pointer

Our products are certified by a few different organizations depending on where we make them. Our certifying bodies include German-based BCS ÖKO-GARANTIE GMBH, Australian Certified Organic, the U.K. Soil Association, Oregon Tilth and Quality Assurance International. Ultimately, our organic products meet the standards and carry the logo of the USDA.

 

Are Your Products All Natural? icon--pointer

Our products do not contain any artificial colors, flavors or preservatives.

Do Your Offer Tours Of Your Marina Headquarters? icon--pointer

Although we’re happy to see you, our Marina headquarters is a “heads-down” sales, marketing, quality assurance, logistics and accounting operation. If you stop by, we may put you to work!